Privacy Policy

Last Updated: December 2025

Best Mochi Australia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bestmochi.com.au (the "Site").

Please read this Privacy Policy carefully. By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

Information We Collect

Information You Provide to Us

We may collect information that you voluntarily provide when you:

• Fill out our contact form
• Subscribe to our newsletter (if available)
• Participate in surveys or promotions
• Leave comments on our articles

This information may include your name, email address, and any other information you choose to provide.

Information Automatically Collected

When you access our Site, we may automatically collect certain information about your device and usage, including:

• Your IP address
• Browser type and version
• Operating system
• Pages you view and links you click
• Time and date of your visit
• Time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect for various purposes, including to:

• Respond to your inquiries and provide customer support
• Send you newsletters and updates (with your consent)
• Improve our website content and user experience
• Analyze website traffic and usage patterns
• Detect and prevent fraud or abuse
• Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve your experience on our Site.

Types of cookies we may use:

• Essential Cookies: Necessary for the Site to function properly
• Analytics Cookies: Help us understand how visitors interact with the Site
• Advertising Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Site.

Third-Party Services

Amazon Associates Program

Best Mochi Australia is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.au. When you click on Amazon affiliate links on our Site and make a purchase, Amazon may collect information about your purchase in accordance with their own privacy policy.

Analytics Services

We may use third-party analytics services, such as Google Analytics, to help us understand how visitors use our Site. These services may collect information about your use of the Site, including your IP address, which is transmitted to and stored by Google on servers in the United States. Google uses this information to evaluate your use of the Site, compile reports on website activity, and provide other services relating to website activity and internet usage.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• Service Providers: We may share information with third-party service providers who assist us in operating our Site
• Legal Requirements: We may disclose information if required to do so by law or in response to valid legal requests
• Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to object to processing of your information
• The right to data portability

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any linked sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: hello@bestmochi.com.au
• Contact Form: bestmochi.com.au/contact

Australian Privacy Principles

We are committed to complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy sets out how we collect, hold, use, and disclose personal information in accordance with these principles.